Legal & Data Privacy

Privacy Policy

At Atheko, your trust and privacy are paramount. This policy outlines how we handle, protect, and respect your personal information across our website and mobile applications.

Last Updated: October 29, 2026
Summary Commitment: Atheko does not sell, rent, or trade your personal information. Data collected is strictly used to fulfill doorstep laundry pickups, cleaning, deliveries, transactional notifications, and account management.

1About Atheko & Scope

Atheko Premium Laundry ("we", "our", or "us") is a flagship brand under Collective Core Venture LLP, engineered and operated in collaboration with Arneor Software Solutions.

This Privacy Policy applies to personal data collected through our official website (www.atheko.com), the Atheko Android/iOS mobile applications, and all associated laundry, dry cleaning, and fabric care services.

2Information We Collect

Personal Information

Name, phone number (used for OTP login & delivery calls), email address (for digital invoices), and optional WhatsApp contact for real-time tracking updates.

Location Data (Foreground Only)

Precise/approximate location is used strictly when actively setting your pickup/delivery address or finding the nearest servicing branch. We do not track your location in the background.

Payment & Transaction Data

Payments are securely processed via Razorpay (PCI-DSS Level 1 certified). Atheko never sees, stores, or captures your credit card numbers, CVVs, or net banking passwords.

Device Tokens & Diagnostics

Firebase Cloud Messaging (FCM) tokens for delivery alerts, and anonymized Firebase Crashlytics telemetry to monitor app stability and fix crashes.

3How We Use Your Information

  • To schedule and process your doorstep laundry pickup, washing, ironing, dry cleaning, and return delivery.
  • To send automated transactional SMS, WhatsApp messages, and push notifications about order status and delivery valet arrivals.
  • To generate GST-compliant digital tax invoices and maintain purchase history.
  • To respond promptly to customer care queries and resolve service issues.
  • To maintain network security and prevent fraudulent transactions or unauthorized account access.

4Data Sharing & Third Parties

We share minimum necessary information only with trusted service partners directly required to execute our service:

Delivery Valets & Logistics Staff
Assigned Atheko delivery partners receive your name, contact phone number, and pickup/delivery address solely to fulfill the active laundry order.
Payment Infrastructure (Razorpay)
Processes secure payments using 256-bit SSL encryption adhering to international PCI-DSS standards.
Cloud Infrastructure & Notifications (Google Firebase)
Used for encrypted transactional push messaging and real-time app stability telemetry.

5Data Security

All communications between the Atheko mobile application and our servers are encrypted using TLS 1.2/1.3 (HTTPS). Sensitive session tokens are kept within device-level encrypted storage (Android Keystore / iOS Keychain). We conduct regular security evaluations to protect against unauthorized data access.

6Account Deletion & Data Retention

In full compliance with Google Play's Account Deletion Policy, you have the right to request the permanent deletion of your account and personal data at any time.

Option A: Inside Mobile App
  1. Open the Atheko App.
  2. Tap the Profile tab in the navigation bar.
  3. Scroll to the bottom and select Delete Account.
  4. Confirm the prompt. Your account will be removed immediately.
Option B: Web / Email Request

Submit an account deletion request through our web page or email us at info.atheko@gmail.com with your registered mobile number.

Visit Account Deletion Page →
Data Retention Note: Personal profile data and saved delivery addresses are erased upon deletion. Completed financial transaction records and tax invoices are retained for the legally mandated period required under Indian taxation and accounting laws.

7Children's Privacy

Atheko services and mobile applications are designed for general audiences and do not knowingly collect personal identifiable information from children under the age of 13 (or under 18 without parental consent).

8Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our services, regulatory requirements, or security best practices. Any updates will be published on this page with a revised "Last Updated" date.

9Contact Our Privacy Team

If you have any questions, suggestions, or concerns regarding your privacy or data protection, please reach out to us:

Atheko Premium Laundry
Collective Core Venture LLP
1st Floor, Jalsu Centre, Kannur Rd, West Hill,
Calicut, Kerala, India - 673005
Contact Channels
Phone: 90378 78915 / 90378 78916