Method 1: Instant In-App Deletion (Recommended)
Fastest and immediate way to delete your account
- Open the Atheko App on your Android or iOS device.
- Tap the Profile tab on the bottom navigation bar.
- Scroll down to the bottom of your profile options.
- Tap Delete Account.
- Read the confirmation notice and tap Confirm Delete.
Your account profile, saved addresses, and active login sessions will be terminated immediately.
Method 2: Email Request
For users without access to the mobile application
If you have uninstalled the app or cannot log in, please send an email from your registered email address or mention your registered phone number to:
info.atheko@gmail.com
Subject: Account Deletion Request - [Your Registered Phone Number]
Content: Please mention your registered mobile number and full name. For your security, our team will verify your identity before processing the deletion.
What Data is Deleted vs. Retained
Permanently Deleted
- Your user account profile (Name, phone, email)
- All saved pickup & delivery addresses
- Device authentication tokens & FCM tokens
- Customer support chat/review drafts
Legally Mandated Retention
Past completed financial orders, payment receipts, and GST invoices are retained as required by Indian taxation, audit, and commercial accounting regulations.
Processing Timeline: In-app deletion is instantaneous. Manual email requests are processed and confirmed within 7 business days.
Need further assistance? Read our full Privacy Policy or contact info.atheko@gmail.com.